Article 2: Use of the Service

 

Chapter 2: Users

Article 3: Definition of Users

The term "Users" as referred to in these Terms and Conditions refers to natural persons who, based on their full understanding and acceptance of these Terms and Conditions, browse and access the content, including but not limited to photos, text, designs, logos, images, plans, ideas, and information provided by the Company through the service.

The term "Members" as referred to in these Terms and Conditions refers to individuals among the Users who, upon understanding and agreeing to the provisions outlined in these Terms and Conditions, apply for registration through the procedures stipulated by us to become members. This term is used by the Company as a collective term.

Article 5: Registered Members

1. When wishing to register as a member, please complete the registration process through the member registration page provided by this service.
2. Upon receipt of a confirmation email, users who have applied for membership are considered registered members. However, the application will not be recognized under the following circumstances:

 ①Applicants who have violated the terms and conditions (including but not limited to these Terms and Conditions) in the services provided by the Company in the past and have been subjected to expulsion penalties.

② Submission of false information by the membership applicant.

③ Situations where, without justifiable reasons, payment has been delayed, parcels have been refused, cooperation for return or exchange of goods has been denied, prolonged unavailability for contact, failure to fulfill relevant obligations, etc., in the services previously provided by the Company.

④Violation of Article 18 (Prohibited Matters) of these Terms and Conditions in the past.

⑤ Cases where the Company reasonably determines that the registration is not suitable for the operation and management of this service.

Article 6: Modification of Registered Information

Members must provide truthful and accurate information to the Company at the time of registration. When there are changes to all or part of the registered information, members should promptly update their registration information according to the methods provided by us. We shall not be liable for any damages caused by the failure of members to update their registration information.

Article 7: Suspension of Service Provision and Cancellation of Member Registration

If a member meets any of the following conditions, the Company may, without prior notice, suspend the use of this service, cancel their membership registration, or take other reasonable measures. In addition, we shall not be liable for any disadvantages or damages caused to members by the measures implemented under this article.

(1) Having their membership revoked due to violation of the service terms provided by the Company.

(2) Submission of false information in the application submitted by the membership applicant.

(3) Situations where, without justifiable reasons, payment has been delayed, parcels have been refused, cooperation for return or exchange of goods has been denied, prolonged unavailability for contact, failure to fulfill relevant obligations, etc., in the services previously provided by the Company.

(4) Having violated Article 18 (Prohibited Matters) of these Terms and Conditions in the past.

(5) In the event of the member's death, commencement of guardianship, legal assistance, or judgment of legal subsidy.

(6) Engaging in or participating in any activities related to anti-social forces, such as cooperating or participating in maintaining, operating, or managing anti-social forces through the provision of funds or other means, as determined by the Company.

(7) When necessary for the operation and maintenance of this service.

(8) Other behaviors that violate the Company's regulations (including but not limited to these Terms and Conditions).

Article 8: Withdrawal Procedure

The Company stipulates that members may withdraw from membership at any time. Membership qualification is lost once the Company receives the member's withdrawal application.

Article 9: Management of User IDs and Passwords

Each member is limited to one user ID.

Upon logging in, members are responsible for managing and safeguarding their self-set user IDs and passwords.

Without the Company's consent, members may not transfer, sell, lend, disclose, or make public their user IDs and passwords to third parties for use.

If a member discovers that their user ID and password have been illegally used by a third party, they should contact the Company directly.

Members shall be responsible for any damages resulting from improper management of user IDs and passwords, such as errors, mismatches, or unauthorized use by third parties, and the Company shall not be liable.

We will not be responsible for any issues arising from improper management of user IDs and passwords by members, including unauthorized use by third parties.

Article 10: Use of Personal Information

Please refer to the "Privacy Policy" separately provided by the Company regarding the personal information obtained through the use of the Company's services.

Chapter 4: Purchase of Goods

Article 11: Purchase of Goods

Members may purchase goods from the Company using this service.

If a member wishes to purchase goods, they should follow the procedures specified by the Company.

Upon submission of an application as stipulated in the preceding paragraph, confirmation of the member's input/registered shipping destination/order details, acceptance of shopping terms, and clicking the order button will be considered as the establishment of a sales contract between the member and the Company regarding the products, etc. Upon completion of product delivery, we do not accept returns of goods or exchanges with other goods. If a member wishes to return goods or exchange them with other goods after receiving them, the Company will not be obligated to refund the amount paid by the member for the goods, handling fees, shipping fees, etc. Please note that this does not apply if the credit card company used by the member notifies you of fraudulent charges.

The provisions of the preceding paragraph do not apply in cases of improper behavior during the use of this service. In such cases, the Company may take appropriate measures such as canceling, rescinding, or otherwise addressing the sales contract.

Article 12: Payment Methods

Depending on the delivery method chosen by the member when placing an order, the method of tax payment also varies. Please refer to the shopping guide and order confirmation email to confirm whether the final amount you pay includes taxes.

The name of the credit card holder used to pay for our orders must match the member's name.

When paying with a credit card, members must comply with the terms of use of the credit card company or bank. If there is any dispute between the member and the credit card company or bank regarding the use of the credit card, the member must resolve the dispute with the credit card company or bank.

Special provisions regarding credit card fraud

Due to the frequent occurrence of credit card fraud in recent years, we have established the following special agreements for members:

- To ensure the security of credit card use, we will send a confirmation email to the member's registered email address. If the member is unable to provide the required confirmation information or if the provided information is incorrect, you may need to change the payment method.

- The credit card information confirmation email will be sent to the member's registered email address within 24 hours after placing the order. Please contact us after receiving the email.

※ We do not assume any responsibility if our confirmation email is not received due to server failure, rejection of receipt, spam filtering, or other issues.

- If the member does not reply to the credit card confirmation email within 5 days (including Saturdays, Sundays, and public holidays), or if the reply based on the items for credit card identity confirmation provided by the Company cannot be verified by the Company within the specified period, we will cancel the order without prior notice. After the reply deadline, we will not be obligated to respond to any requests from the member. However, if the member settles with other payment methods provided by us within 5 days, the inventory will be ensured.

Article 13: Return, Exchange, Withdrawal, and Cancellation of Orders for Goods

Except in cases where the goods are damaged or received goods do not match the order, goods purchased from our store cannot be returned. Additionally, we cannot provide return services in the following conditions:

(1) Outdoor try-on (e.g., soiling of the soles of shoes).

(2) Goods indicated as "non-returnable" on the product page.

(3) Reserved items, discounted items, lucky bags, underwear, swimwear, etc.

(4) Worn, altered, repaired, washed, or cleaned goods.

(5) Loss of the invoice.

(6) Loss of product tags, accessories, etc.

(7) Damage, contamination, loss, etc., to the goods or outer packaging during return (including outer box, product accessories, etc.).

(8) Goods with additional packaging (e.g., clothing other than vintage clothing), where the outer packaging has been opened.

(9) Goods with odors, stains, scratches, etc., caused by the customer.

Members may apply for returns according to the procedures specified by the Company for the returns stipulated in the preceding paragraph. We will refund the purchase price, shipping fee, related handling fee, or exchange for other goods. Additionally, even if you wish to exchange for other goods, it may not be possible due to insufficient stock. Furthermore, the shipping fee and taxes incurred by the return shall be borne by the member. If the return is due to a defect in the product or receipt of goods that do not match the order, for which the Company is responsible, the shipping fee will be borne by the Company.

During the period from dispatch to receipt of the goods, we do not provide services for revocation or cancellation of orders unless the goods need to be returned due to the Company's reasons.

Article 14: Disclaimer for Goods

The Company shall not be liable for any losses caused by the goods sold by the Company due to reasons related to the goods (such as material, function, performance, etc.), except as stated in the preceding article.

We do not bear any responsibility for delivery issues arising from members' unclear delivery addresses or inability to contact the members themselves through the contact number provided for delivery.

We make every effort to manage inventory. However, if there is insufficient stock or if we are unable to provide the product due to pricing or misrepresentation errors, we may cancel the relevant orders. In such cases, we will notify the members, cancel the orders, and we will not respond to requests for compensation for losses.

For any other reasons not specified above, we shall not be liable for any damages, losses, or adverse effects arising from the use of this service and transactions related to goods traded within this service.

Chapter 5: Use of Service

Article 15: Provision of the Service

The Company will provide the following services as part of this service:

1. Use of the member's personal account page (as defined in Article 16).
2. Browsing links related to this service.

Article 16: Use of Personal Page

Members may utilize the account page provided by the Company. Upon logging in, members can access each function on the account page and may input, modify, update, or delete relevant information.

Article 17: Disclaimer

If you connect to other websites or resources through this service, or if you connect to this service from third-party websites or resources, we do not assume any responsibility for the content of such links, their use, or the results they may produce (including but not limited to legality, validity, accuracy, certainty, security, currency, and completeness). Additionally, if the content of the linked website or resource is illegal or inappropriate for the management and operation corresponding to this service, the Company may delete the link without notifying the members.

Advertisements appearing in this service (including prize advertisements, but not limited to them) or advertisements during promotional periods (including but not limited to participation in promotional activities such as sweepstakes) are the responsibility of the customers using this website to judge and transact with the advertisers themselves. The Company shall not be liable for any responsibilities arising from such activities. We do not guarantee the content or conditions of any transactions, including but not limited to the payment of prices for goods, the determination of contract conditions, warranties, guarantees, the presence or absence of licenses, etc. The Company does not guarantee any aspect of transactions resulting from advertisements accessed through this service.

The Company shall not be liable for any damages, losses, or adverse effects directly or indirectly suffered by members even in the following circumstances:

(1) Exceptional weather conditions such as fire, earthquake, flood, thunderstorm, heavy snow, etc.

(2) Social unrest conditions such as war, civil unrest, terrorist attacks, riots, disturbances, etc.

(3) Unavailability of services from contracted telephone companies or courier companies.

(4) Technical incapacity of the Company to provide services.

The Company will handle matters according to the content registered by the members, and we shall not be responsible for any other issues arising therefrom.

If a member suffers any type of damage from other users or third parties through the use of this service, the member shall be solely responsible for resolving the loss and expenses, and the Company shall not compensate for any damages, losses, or loss of profits.

Article 18: Prohibited Activities

Members or users are prohibited from engaging in the following actions. If a member or user violates this provision and causes any loss to the Company or third parties, they shall be liable for compensating for the losses (including reasonable attorney fees).

 

1. Any actions by other users or third parties that cause inconvenience, disadvantage, or harm to the Company, excluding other users.
2. Infringing upon the Company's intellectual property rights, image rights, moral rights, privacy rights, publicity rights, or inclinations thereof by other users or third parties, excluding other users.
3. Using the service for commercial purposes, except with prior consent from the Company.
4. Behaviors or inclinations that violate public order or morals, as well as other laws.
5. Registering as a member of the Company using false information or misleading content.
6. Obtaining content through the service beyond personal use.
7. Copying, selling, publishing, or publicly disclosing resources obtained through the service through other users or third parties, excluding other users.
8. Collecting, accumulating, or storing personal information of other users.
9. Uploading or disseminating content such as computer viruses, computer code, files, programs, etc., aimed at obstructing, damaging, or limiting the functionality of computer software, hardware, and communication equipment, either through the service or by email.
10. Violating laws, court rulings, decisions or orders, legally binding administrative measures, or promoting such actions.
11. Engaging in activities that benefit anti-social forces.
12. Behaviors that violate the purpose and objectives of the service.
13. Any other inappropriate actions that damage the Company's reputation and honor.

Article 19: Intellectual Property Rights

All intellectual property rights to the content provided by this service belong to the Company.

In the event of any act prohibited by domestic and foreign copyright laws and other laws, such as unauthorized plagiarism of our content, unauthorized reproduction, and other unauthorized secondary use, regardless of the purpose, the Company will take immediate legal action.

If any disputes arise with third parties due to a violation of this provision, the member shall bear the responsibility, expenses, and resolution of disputes without causing damage, loss, or disadvantage to the interests of the Company.

Chapter 6: Operation of Services

Article 20: Information Management

We will collect the following information regarding users' browsing history and usage patterns to investigate user activity and improve our services:

(1) Information such as the IP address and mobile device model used by the user when connecting to this service.

(2) User browsing information obtained through cookies (a technology that temporarily writes data to the user's computer via a web browser, recording the date and time of the user's last visit to the site, and the number of visits to the site). 

Please note that users may experience some limitations when using this service if they restrict the cookie functionality in their browser settings.

Article 21: Maintenance of the Service

The Company may temporarily suspend all or part of the Services without prior notice to the Users in order to maintain the proper operation of the Services in the following cases. Furthermore, the Company shall not be liable for any disadvantages or damages caused to the Members as a result of the measures taken under this Article.

Regular maintenance or emergency maintenance of the computer system used to provide this service (hereinafter referred to as the "System").

When the operation of the system becomes difficult due to natural disasters such as fire, earthquake, flood, lightning, heavy snow, etc.

When the operation of the system becomes difficult due to social instability such as war, civil war, terrorism, riot, harassment, etc.

When the operation of the system becomes difficult due to system failures, unauthorized access by third parties, computer virus infections, etc.

When requested by administrative or judicial authorities for legitimate reasons.

When it is necessary to stop the operation of the system due to force majeure or at the discretion of the Company.

The transfer of rights and obligations is prohibited under this Agreement.

Unless otherwise agreed to in writing by the Company, the Member shall not transfer, inherit, pledge, or otherwise dispose of the rights, obligations, and status conferred by this Terms and Conditions to any third party.

Article 23 Business Transfer Handling etc.

When the Company transfers the Service or related business to a third party, the registration information of the Member will also be transferred simultaneously and inherited by the transferee in accordance with the transfer of business, etc. Members shall be deemed to have consented in advance to the provisions regarding such transfer, etc., as described in this Article.

 Article 24 Jurisdiction and Governing Law

All disputes arising from or in connection with this Service and this Agreement shall be governed by Japanese law, and the Tokyo District Court shall have exclusive jurisdiction as the court of first instance, by mutual agreement of both parties.

 Article 25 Miscellaneous

 

Regarding the use of this service, if any issues arise that cannot be resolved through this agreement or according to the guidance provided by the company, both the company and the user are willing to sincerely discuss and resolve the relevant issues.

 

Details: This clause shall apply to all users from April 1, 2024.

 

For any questions regarding this agreement and the service, please contact us using the following contact information.

cocoLeo LLC Responsible Person service@aimevintage.com